About the What is a Global Capability Center (GCC)?

What is a Global Capability Center (GCC)?

Global Capability Center (GCC) is a wholly owned, in-house center of a multinational corporation, established in another country (typically a lower-cost location), to deliver core business functions, digital capabilities, and innovation support for the parent company across global markets.

🔧 Core Functions of a GCC

GCCs can support a wide range of business and technical functions, depending on the company’s strategy:

🔹 Technology / IT

Software development

Infrastructure management

Cybersecurity

DevOps, Cloud, Agile practices

🔹 Business Process Services (Shared Services)

Finance and accounting (F&A)

Procurement

Human resources (HR)

Customer support / service desk

🔹 Digital & Analytics

Data engineering & data science

AI/ML models

Business intelligence (BI)

Digital experience (UI/UX)

🔹 Engineering & R&D

Product design & prototyping

Industrial engineering

Innovation labs

🔹 Risk, Compliance, Legal

Regulatory reporting

Internal audit

Legal operations